Objective
Create an experience within the BestBuy.com customer profile that allows users to see all of their My Best Buy rewards information in one place within their online account.
Process
Previously, the content and functionality of each section was housed on individual pages due to technical limitations. The creation of the Rewards Overview page brought all of the user's rewards information together on a single page.
Objective
Create a v1 experience for Geek Squad Advanced Exchange, an experience that allows customers who've purchased Geek Squad coverage on certain products to get a replacement device via mail. The request can be initiated by the customer on their own without having to go to a store to have an agent do it for them, and customers don't have to surrender their device that needs replacing until its replacement arrives in the mail.
Process
A usability study was performed and identified a number of user pain points in the experience. Those findings were used to improve the experience and more user testing was conducted to test the effectiveness of those improvements.
